Warranty Claim

Do you need to file a warranty claim for your Borealis Fat Bikes?

To expedite the process, we ask that you have the following information readily available:

  • The serial numbers off the bottom of your frame (see photo).
  • Your general information, including name, address and phone number.
  • The name and zip code of the shop/dealer where you purchased your bike.
  • A digital copy of your receipt – either a scanned copy of a photo form your phone.
    *Warranty only applies to original owner.
  • Pictures of the whole bike and damage that has occured.

* Please note if you bought your bike from a Borealis Dealer, you must go through them for your warranty.

  • YOUR INFORMATION

  • BIKE INFORMATION

  • Drop files here or
  • GENERAL INFORMATION